Refunds and cancellation

1. Cancel at any time

You can cancel your subscription whenever you want, with no penalty and no minimum term. Access continues until the end of the period already paid for, and there is no further charge.

2. 14-day money back

If you change your mind within 14 calendar days of the first charge for a plan, we refund it in full. Brazilian consumer law grants a 7-day right of withdrawal; we extend it to 14 days for every customer, in Brazil and abroad.

3. After 14 days

• Monthly plans: the current month is not refunded; cancellation takes effect from the next cycle.
• Annual plans: the remaining period is not refunded, as the annual price already carries a discount over the monthly one. Access is kept until the end of the paid period.
• Setup fees and custom projects: governed by the specific project contract, which is billed per delivered stage.

4. If we fail

If the product stops delivering what was contracted and we do not fix it within 5 business days of your report, we refund the affected days — or the whole period, if the failure made the service unusable. You do not need to ask: we assess and refund.

5. Incorrect charges

Duplicate charges, amounts different from the contracted plan, or charges after cancellation are refunded in full, with no argument about deadlines.

6. How to request

Write to suporte@tavlabs.com.br from the account email, stating the reason. We acknowledge within 1 business day and process the refund within 10 business days, to the original payment method. How quickly it appears on your statement depends on your bank or card scheme.

Purchases processed by Paddle, our merchant of record outside Brazil, can also be cancelled or refunded directly with Paddle, using the link on your purchase receipt.

7. What happens to your data

After cancellation you have 30 days to export your data. It is then deleted as described in our privacy policy.

Related: terms of service.